Vireo BotanicsWho is responsible
Vireo Botanics Ltd, located at 21 Southernhay West, Exeter, EX1 1PR, United Kingdom. Data protection enquiries: [email protected].
Legal framework
All data handling adheres to the provisions of UK GDPR and the Data Protection Act 2018 along with relevant statutory instruments in United Kingdom. In the event of a discrepancy between these terms and statutory regulations, governing law takes precedence.
What we collect
During order placement, we record necessary operational parameters: full name, shipping destination, email address, telephone contact, and selected formulation quantities. Financial card data is neither processed nor held on this infrastructure. Browsing activity logs technical metadata, such as IP addresses, user agent details, and viewed URLs, using the cookie mechanisms defined below.
- Customer contact and delivery details, such as full name, delivery address, contact email, and mobile telephone number
- Order histories, fulfillment records, courier logs, and transaction status data
- Technical telemetry and session metadata, including IP addresses, system timestamps, and web browser classifications
- Inbound customer support messages, return documentation, and postal service inquiries
Why we use it
- To execute transactions, coordinate parcel carriage, and administrate product returns.
- To address customer inquiries and provide transactional dispatch updates.
- To maintain system integrity, monitor service stability, and assess traffic patterns.
- To distribute informational notices solely upon verified subscription, with direct cancellation available in every correspondence.
Authorized third-party data recipients
Carriers receive necessary delivery records. Authorised settlement gateways receive transactional billing information. Infrastructure and measurement vendors handle records under formal data processing contracts. We do not sell user data under any circumstance.
In adherence to the UK General Data Protection Regulation and the Data Protection Act 2018, Vireo Botanics Ltd does not sell, barter, or commercially transfer personal data to third-party marketing brokers or commercial databases under any circumstances.
Data retention limits
Commercial transaction records remain archived for the statutory period stipulated by fiscal legislation before permanent deletion. Customer account parameters are maintained until account termination. Analytical telemetry is preserved for 14 months.
Your rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, residents of the United Kingdom hold enforceable legal rights to access their stored personal files, request correction of inaccurate data, demand data deletion, restrict processing operations, receive portable digital records, and object to direct promotional correspondence.
Security
Vireo Botanics Ltd does not collect, record, or process payment card data, as store transactions are completed exclusively via Cash on Delivery at no additional fee or via Direct Bank Transfer directly to our designated UK business account.
Questions about this policy
Address correspondence to [email protected] or contact +44 1392 708 738 during Mon-Thu 08:00-16:15, Fri 08:00-14:15, Sat 09:00-12:45. All tickets receive an answer within one business day.
- Merchant
- Vireo Botanics Ltd
- Registered address
- 21 Southernhay West, Exeter, EX1 1PR, United Kingdom
- [email protected]
- Phone
- +44 1392 708 738
- Working hours
- Mon-Thu 08:00-16:15, Fri 08:00-14:15, Sat 09:00-12:45
- Registration
- Company No. 06103656