Name: Vireo Botanics
Address: 21 Southernhay West, Exeter, EX1 1PR, United Kingdom, GB
Telephone: +44 1392 708 738

Delivery methods

Doorstep delivery

Monitored dispatch to designated residential or commercial addresses, specifying building, suite, locality, and postal code. Recipient signature may be required for consignments exceeding £45.

Pickup point

Collection via affiliated depot or automated distribution locker. Items remain available for 7 days prior to return dispatch.

Timeframes and costs

Service	Delivery time	Cost
Royal Mail Tracked 24	1-2 business days	£4.50
DPD UK Standard Parcel	2-3 business days	£5.95

Schedules enumerate working days from handoff. Outlying regions may require an additional 1 to 2 days.

Complimentary standard shipping applies to orders exceeding £45 within United Kingdom; orders below this threshold incur a fee of £4.50.
Shipments arrive within 1 to 2 working days following dispatch.
Purchases completed prior to 14:30 on any working day leave our premises that day.
Unopened items retained in their original packaging may be returned within 30 days of receipt.
Payment: cash on delivery, bank transfer.

Order processing

Orders logged prior to 14:30 during a regular working day are dispatched immediately. Orders logged past cutoff, across weekends, or during statutory holidays ship on the following working day. An email notice with an assigned reference generates directly upon order submission.

Bottles are protected by tamper-evident hermetic foil neck seals and internal barrier liners, then placed inside impact-resistant corrugated cartons lined with natural shredded paper filler to safeguard against temperature variations and transit shocks.

Tracking your parcel

Dispatch notifications containing a unique postal tracking link are delivered automatically via email and text message once the parcel is scanned into the courier logistics network.

Lost or delayed parcel

Should consignment tracking register no update for 5 business days, email your order reference to [email protected]. We initiate an official courier investigation and, at your discretion, either dispatch a replacement parcel or process a complete refund within 10 business days of your notification.

Damaged on arrival

Should your package arrive with visible exterior damage or a compromised bottle seal, record clear photographs immediately and send them to [email protected] within forty-eight hours of delivery to initiate a prompt replacement dispatch.

Payment methods

Cash on delivery

Remit payment directly to the courier upon physical handover of your package. Prior remittance is not required.

Bank transfer

Transfer funds to our designated corporate bank account, with details displayed following checkout and confirmed by email. Consignment dispatch occurs upon receipt of cleared funds, typically within one business day.

Approved payment options include Cash on delivery, Bank transfer. We never solicit card information or online banking credentials via email or telephone.

Delivery outside United Kingdom

Deliveries are restricted to specific jurisdictions. Applicable shipping charges and transit durations for each territory appear at checkout prior to final payment. Relevant import charges or duties remain the sole responsibility of the recipient.

Questions about this policy

Address correspondence to [email protected] or contact +44 1392 708 738 during Mon-Thu 08:00-16:15, Fri 08:00-14:15, Sat 09:00-12:45. All tickets receive an answer within one business day.

Merchant: Vireo Botanics Ltd
Registered address: 21 Southernhay West, Exeter, EX1 1PR, United Kingdom
Email: [email protected]
Phone: +44 1392 708 738
Working hours: Mon-Thu 08:00-16:15, Fri 08:00-14:15, Sat 09:00-12:45
Registration: Company No. 06103656